Services – Remote Server AdministrationToasterNET’s Remote Server Administration service provides a reliable and secure server admin for large and small companies alike. Specialising in Linux OS and Unix server support, we provide remote system administration whether your servers are located in your own buildings, are hosted with a traditional server hosting organisation or hosted on a cloud (ToasterNET’s or another provider’s).Whether you need 24/7 server admin support or just occasional server maintenance, ToasterNET can help with any of the following: 24/7 service monitoring and reporting (including application level monitoring and customisation)
Updates, fixes and enhancements to existing systems
Initial installation, configuration advice and support
Dedicated system administrator at project start-up for immediate problem resolution
Full project installation documentation and detailed guidelines
System support is key to application availability. ToasterNET assures this accessibility. A secure and reliable Administration System Mongoose, ToasterNET’s remote server administration management tool, provides a completely secure support system to manage your personal and client data. Features include: Ticket management
Request tracking
High level security enhancements – eg. adherence to Visa and PCI DSS requirements
Controlled administrator access to client servers
Recording of all administrator sessions providing recovery and investigation audit trails (if required)
Each administrator session is allocated and controlled by Mongoose tso provide client confidentiality and secure customer records. Clients simply setup an administration username and password which is then encrypted by the system. Then, each time a check, modification or other support update is required; Mongoose assigns access to an administrator and records exactly what is performed during the session. We provide the choice of on-demand administration via the Mongoose ticketing system or regular, scheduled sessions throughout the month, freeing up you and your staff to work on other projects. Plus, the 24/7 real-time monitoring option flags issues, such as system failure, for immediate resolution thus ensuring your applications and data are constantly available. Check out our Service Level Agreements for full details of our support commitment to you. See how much you can save on support costs by calculating your personalised ToasterNET Remote Server Administration service now! Total server support as often or as little as you like, at a budget to suit you! |
